Please sanitize your hands upon entering the store and avoid touching your face while shopping
Please maintain a distance of 2m from other shoppers and staff
No personal or containers or produce bags will be permitted in the store
Physical Distancing Made Easy
We’ve installed decals on our floor letting you know where to stand in our checkout line and how much distance you should leave between yourself and the person in front of you.
Physical distancing is our friend!
Mostly everyone has been kind and thoughtful throughout this situation. Others feel the weight more heavily and have acted out. Reminder that we have a zero-violence policy at the Co-op. This includes verbal aggression of any kind. You will be asked to leave or be banned from the store if you show aggression or violence towards our staff or fellow shoppers.
Product & Service Changes
We are working with our suppliers every day to keep our shelves full. Please work with us by not over-buying or hoarding items. In addition, our café, drink bar, hot bar, salad bar and café seating area are closed until further notice.
Bulk Products are Now Pre-Packaged
Self-serve bulk is no longer available. Please look for some of our most popular bulk items pre-packaged and on display near the bulk department.
Our kitchen team has expanded our grab+go and packaged meal offerings to provide you with healthy pre-made meals and snacks. We will continue to come up with new creative options.
Currently, we can only accept bottle returns for Kootenay Meadows milk and Stoke cold-pressed juice. Drop your bottles into our milk crates at the front of the store and we will hand you a token to use as store credit when you checkout and pay for your shop. We are not accepting returns for cash at this time.
Seniors Hour Changes
Starting Tuesday, May 19, we will no longer offer a dedicated seniors-only or immune-compromised shopping hour (previously 9am-10am). With an increase of people returning to work and needing flexible hours to shop, our Co-op is now open to all members and customers starting at 8am.
To continue to support our seniors, they will get priority access during all open hours. Priority access means seniors don’t have to wait in our line-up for an extended period of time. Simply check-in with one of our greeters and they will move you to the front of the line.
In addition, all senior members are invited to use our Personal Shopping Service to place your grocery order by phone. If you’re a senior, we will automatically approve you for this service. You can sign up by contacting our Personal Shopping team at 250-354-4077 ext. 4. Once our Online Shopping Website launches, all seniors will also get priority use of the site.
We understand that some of our members might find this change difficult. We have put much thought and consideration into this decision and believe that this is the best course of action for our members, offering both young and senior members more flexibility and time in which to safely complete their grocery shop. We thank you for your concern and understanding in this ever-changing situation.
Please note that you will need a credit card to utilize the Personal Shopping Service and Online Shopping Website.
Frequently Asked Questions about our Co-op’s Response to COVID-19