Please sanitize your hands upon entering the store and avoid touching your face while shopping
Please maintain a distance of 2m from other shoppers and staff
No personal or containers or produce bags will be permitted in the store
Physical Distancing Made Easy
We’ve installed decals on our floor letting you know where to stand in our checkout line and how much distance you should leave between yourself and the person in front of you.
Physical distancing is our friend!
Why aren’t our Staff Members wearing Masks?
We are currently following this advice of the BC CDC and will continue to do so. For more information from the BC CDC please visit their website.
As of June 30, 2020, the BC Centre for Disease Control has not mandated that grocery staff wear masks. Staff in certain departments are wearing masks because it is difficult for them to maintain 6 feet of social distancing space from each other throughout the day. In other areas, where staff frequently pass each other but do not linger less than 6 feet from each other, they are not wearing masks. We are not mandating that all staff wear masks because it is very uncomfortable to wear a mask for an entire day, it makes breathing more difficult and makes people fatigue more quickly, and it makes communicating much more difficult. Should the BC CDC or another government agency require us to wear masks, we will immediately comply. In addition, if we see an 10% increase in COVID-19 cases in the Interior Health region within a 1 week period, we will elect to make masks mandatory for all staff.
Regarding customer safety, we regularly communicate with all staff and remind them to maintain effective social distancing when communicating with shoppers. If you shop in the store and find one of our staff is standing too close, please kindly let them know you would like more space and they will happily oblige.
Regarding requiring all customers to wear masks, we will continue to follow the direction of the BC CDC and other public health authorities.
Mostly everyone has been kind and thoughtful throughout this situation. Others feel the weight more heavily and have acted out. Reminder that we have a zero-violence policy at the Co-op. This includes verbal aggression of any kind. You will be asked to leave or be banned from the store if you show aggression or violence towards our staff or fellow shoppers.
Product & Service Changes
We are working with our suppliers every day to keep our shelves full. Please work with us by not over-buying or hoarding items. In addition, our café, drink bar, hot bar, salad bar and café seating area are temporarily closed. We have also temporarily suspended all self-service bulk items and are providing staff to gather bulk items for you.
Bulk Products are Now Pre-Packaged
Self-serve bulk is no longer available. Please look for some of our most popular bulk items pre-packaged and on display near the bulk department.
Our kitchen team has expanded our grab+go, packaged meal offerings to provide you with healthy pre-made meals and snacks. We will continue to come up with new creative options in the coming weeks.
All Sales are Final
Until further notice, we can not accept returns and all sales are final.
Currently, we can only accept bottle returns for Kootenay Meadows milk and Stoke cold-pressed juice. Drop your bottles into our milk crates and we will hand you a token to use as store credit when you checkout and pay for your shop. We are not accepting returns for cash at this time.
Cash and Cash Back
Credit and debit cards are preferred. Please only use cash if absolutely necessary. Our cashback service is suspended until further notice.
All upcoming events have been cancelled, including cooking classes, unless otherwise noted.
Frequently Asked Questions about our Co-op’s Response to COVID-19