Welcome to our Customer Service Centre!

The hub of co-operative activity. Stop by our customer service desk for help with special orders or returns, to sign up for a class or membership, and even to pick-up a snack for your child while you shop.


Product Inquiries and Recommendations
Come to us with your product inquiries… if we don’t know the answer we will try our best to find someone who does. You can also submit a product recommendation by filling out our form in person, or by submitting our online Customer Product Recommendation Form.

Feedback & Suggestions
Do you have an idea to make our store and your shopping experience even better? Please ask us for a feedback form in-store or fill out our online Customer Feedback Form.

Monthly Giveaway Entries
Come and put your name into the monthly prize draw that we offer.

Kid’s Snack
Children can get a delicious organic apple while you shop. Stop by our desk to get your little one (0-8 years) their apple.

Registration for Classes & Events
Want more information about our classes? Find out About our Classes.

Applying for Community Giving Opportunities
The Co-op exists to serve its members and community. We take heaps of pleasure and pride in our role as investors in the social, environmental and economic well-being of our community.  Come to Customer Service for applications for your grants, scholarships, and donations.

Lost & Found
Losing a personal item is a common and often very stressful scenario… here at Customer Service, we keep your possessions safe until you come to fetch them.

Returns & Exchanges
It is the policy of the Kootenay Co-op that all returns will be accepted within 30 days of original purchase date. Products accompanied by a sales receipt* will be exchanged or credited. Returns lacking a sales receipt may be exchanged for a Kootenay Co-op Gift Card of equal value at the discretion of Customer Service. Items reduced for quick-sale are NOT eligible for return.

*Members receipts are available through the Customer Service Department

Home Shopping
Physically unable to come to the Co-op? We offer a home shopping service to members and customers who are unwell or unable to come to the Co-op themselves. For details, visit our Home Shopping Service page.

Special Orders & Gift Baskets
Want to order something by the case or that isn’t available on the shelf? Or a gift basket for someone special? Visit our Special Orders & Gift Baskets page.

Seasonal Product Orders
Stop by or call in to have your name added to the list for our Thanksgiving and Christmas seasonal turkeys or Holiday fruit/nut baskets.

Questions for our Customer Service team? Great! Email us.