frequently asked questions
What qualifies as a Special Purchase Order (SPO)?
A Special Purchase Order (SPO) is when a large volume of a specific product is ordered for a member (this may or may not be a product that we normally offer/carry in-store). Each Special Order is sold by the minimum size that we are required to order from our supplier/manufacturer – For example, you can order a case of your favourite salsa or an 11.34kg bag of your favourite rice. Members and business accounts receive a 10% discount on non-sale items for products we already carry in the store, this is one of our many member benefits.
Please Note:
- Our Kitchen does not accept special orders or do catering
- Prices are subject to change
- All Special Orders require a deposit prior to ordering. When your order arrives, the deposit will be applied to the final total
For more information please call our Member Services Team at 250-354-4077 ext. 0.
Who can make an SPO?
All members and business accounts can place a Special Order.
When will my special order arrive and how will I know?
Special orders can take 0-4 weeks to arrive, depending on the product. Once your order arrives in our store, we will call you and arrange a pick-up date.
Pick-up location and times
Kootenay Co-op Member Services desk at 777 Baker St.
Monday-Friday 8am-8pm
Want curbside pickup? No problem! Park in the Co-op lot and Call us at (250) 354-4077 ext.0.